Frequently Asked Questions

Everything you need to know about shopping for your home at General Store.

What are your standard shipping times for furniture?

Most furniture items are processed within 2-3 business days and delivered via freight within 7-14 business days, depending on your location.

Do you offer international shipping?

Currently, General Store ships within the continental United States and Canada. We are working on expanding our international shipping options soon.

What is your return policy for home decor?

We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery status in real-time.

Are your products sustainably sourced?

Yes, we prioritize partnerships with manufacturers who use eco-friendly materials and ethical production methods to ensure high-quality, sustainable goods for your home.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Affirm and Klarna.