Returns & Exchanges
At General Store, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for most items in their original condition. Whether a rug doesn't fit the space or a lamp isn't the right shade, we are here to help you find the perfect match for your home.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all hardware, manuals, and protective inserts are included to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package over any old barcodes.
Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing